Question 1

What are symptoms of a thyroid disorder?

Accepted Answer

A thyroid disorder may involve levels of thyroid hormones that are either too low (hypothyroidism) or too high (hyperthyroidism). Common symptoms of a thyroid disorder include:

Fatigue or hyperactivity
Depression or anxiety
Weight gain or weight loss without any significant changes to diet or exercise
Constipation or diarrhea
Sensitivity to cold or heat
Mood swings
Muscle aches and weakness
Changes to menstrual cycle

Question 2

How is a thyroid disorder diagnosed?

Accepted Answer

A thyroid disorder is diagnosed by a clinician after evaluating your symptoms, medical history, and lab tests that detect the levels of thyroid hormones in your blood.

Question 3

What treatments are available for thyroid disorders?

Accepted Answer

After a diagnosis is confirmed, treatment for a thyroid disorder can relieve your symptoms by adjusting the amount of thyroid hormone in your body. Your exact treatment depends on if you produce too little (hypothyroidism) or too much (hyperthyroidism) thyroid hormone. Treatment for hypothyroidism may include taking a once-daily thyroid hormone replacement pill. Treatment for hyperthyroidism may include taking antithyroid medications to remove excess thyroid hormone from your body.

Question 4

Is a thyroid Virtual Care Visit right for me?

Accepted Answer

A Virtual Care Visit may be right for you if you are experiencing mild symptoms that you’d like to discuss with a healthcare provider. A Virtual Care Visit may not be right if you are already diagnosed with a thyroid disorder.

If you are experiencing any severe symptoms such as pain in your neck, trouble breathing or swallowing, or a palpable lump in the front of your throat, please seek in-person care right away.

Question 5

What does a visit entail?

Accepted Answer

Your Virtual Care Visit will include a 20 to 30 minute comprehensive and detailed video call with a licensed board-certified nurse practitioner. Your provider will ask questions to learn about your symptoms and health history. They will work with you to create a personalized care plan that may include lab testing and lifestyle recommendations.

Question 6

What are the age restrictions for virtual visits?

Accepted Answer

At this time, Virtual Care Visits are for patients aged 18 and above.

Question 7

What kinds of providers are available?

Accepted Answer

Your licensed, board-certified nurse practitioners are qualified to order lab tests, assess your symptoms and health goals, and create a care plan that's right for you.

Question 8

Will I get to choose the provider I schedule an appointment with?

Accepted Answer

For scheduled visits, we’ll show you the providers who have availability and are licensed in your state.

On-demand consults will be scheduled with the first available provider that is licensed in your state.

Question 9

Which insurance plans are accepted?

Accepted Answer

Many major insurance plans are accepted. To confirm if your specific plan is accepted, schedule your visit and enter your insurance information to have a payer eligibility check conducted. Before your scheduled appointment, you will receive an email from our partner, OpenLoop, with more details about your estimated costs and insurance eligibility.

Please note: We do not accept Medicare Part B or Medicaid. However, we do accept Medicare Advantage.

Question 10

Are tests covered by insurance?

Accepted Answer

At this time, Everlywell tests are not covered by insurance. Everlywell tests are at-home lab tests that do not require an office visit. Everlywell tests are typically priced lower than out-of-pocket costs associated with such visits and in-person tests. Alternatively, recommended lab tests may be covered by your insurance plan but may require visiting a lab in-person to collect your sample. Please contact your insurance carrier to confirm.

Question 11

If I need a follow-up visit, will I be able to speak to the same provider?

Accepted Answer

If any follow-up care is advised, a certified medical assistant will schedule a follow-up appointment for you. You can speak to the same provider, based on provider availability.  Please note that any follow-up appointments are considered separate from the initial appointment and will come at an additional cost.

Question 12

How will my information be kept private?

Accepted Answer

Our services are HIPAA-compliant and follow privacy guidelines. We use industry-leading technology to ensure your personal information is kept safe and confidential.

Question 13

Can I cancel after I find out the cost of the visit?

Accepted Answer

For scheduled consults, you can manage your appointment and cancellations by clicking “Manage Appointment” on your My Everly account. For on-demand consults, if you need to speak with someone about rescheduling your appointment, you can contact Everlywell partner, OpenLoop, at +1 (708) 787-4438, 7 a.m. to 7 p.m. CST, Monday through Friday. *If you miss an on-demand appointment or do not give at least 24 hours notice before canceling a scheduled visit, you will be charged a $25 fee.

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